Shipping
ORDERS
When you place an order with Ops&Ops you will receive a confirmation email. Orders are processed and shipped within 2 business days of receipt.
Should Ops&Ops run out of stock after you have made a payment, we will inform you by email and offer you a refund or an alternative. Times quoted are guidelines only; delays in delivery are outside our control. We do not ship to PO Boxes.
If you are unavailable for delivery or do not collect your package when you have been notified and the package is returned to us, you are responsible for payment for re-sending.
Ops&Ops insure your purchase until delivery.
UK DELIVERY
By Royal Mail and usually within 48 hours from date of despatch. However, please be aware of possible delays due to industrial action. All packages must be signed for.
UK COST
£5. Free shipping when you spend £150 and more. Ops&Ops will also pay the cost for one exchange.
CLICK & COLLECT
Pick up from our studio in Camden Town, London – get in touch to arrange a time.
31 Oval Road
NW1 7EA
DELIVERY
Parcels may require a signature upon delivery depending on the country of destination. Delivery will usually take place within 5 working days from the date of despatch.
COST
Flat rate £12.
VAT & DUTY
Customers in Europe are exempt from UK value added tax (20%).
Please note, as the recipient you are responsible for all import duties, tax and administration charges that may be applied by local customs. These charges vary depending on the country, if you are unsure we recommend contacting your local customs office for information.
WE CURRENTLY SHIP TO
Andorra
Austria
Belgium
Bulgaria
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Italy
Latvia
Lithuania
Malta
Netherlands
Norway
Poland
Portugal
Republic of Ireland
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
Turkey
If your country is not listed, please get in touch for further info.
DELIVERY
Parcels are generally sent through Royal Mail or Fed Ex. Delivery will usually take place within 7 working days from date of despatch.
COST
Flat rate £25.
VAT & DUTY
Customers in the US are exempt from UK value added tax (20%).
Please note, shipping rates are not inclusive of any taxes, duties or import fees that may be charged when a package reaches its destination. Orders shipped to the US are done so on DDU (Delivered Duty Unpaid) basis.
DELIVERY
Parcels are sent by Royal Mail tracked. Delivery will usually take place within 7 working days from date of despatch.
COST
Flat rate £23.
VAT & DUTY
Customers outside the UK are exempt from value added tax (20%).
Please note, shipping rates are not inclusive of any taxes, duties or import fees that may be charged when a package reaches its destination country. Orders shipped to Australia, New Zealand and Singapore are done so on DDU (Delivered Duty Unpaid) basis.
DELIVERY
Parcels are sent by Royal Mail tracked and may require a signature upon delivery depending on country of destination. Delivery will usually take place within 7 working days from date of despatch.
COST
Flat rate £20.
VAT & DUTY
Customers outside the UK are exempt from value added tax (20%).
Please note, shipping rates are not inclusive of any taxes, duties or import fees that may be charged when a package reaches its destination country. Orders shipped to the countries below are done so on DDU (Delivered Duty Unpaid) basis.
WE CURRENTLY SHIP TO
Canada
If your country is not listed, please get in touch for further info
