Privacy & Cookies Policy

This Privacy and Cookie Policy covers Ops and Ops Ltd’s collection, processing and use of personal data when using our website: www.opsandops.com. You can change your cookie preferences at any time.

Privacy statement

SECTION 1 – Introduction

Please read this Privacy Policy together with any other privacy notice or fair processing notices that we may provide on the website at or around the time that we collect or process personal data about you (for example, fair processing notices that we may display to you at the time that you sign up to receive email updates from us) so that you are fully aware of how and why we are using that data.

We reserve the right to revise or amend this Privacy Policy at any time to reflect changes to our business or changes in the law. Where these changes are significant we will endeavour to let users of the website know. 

Our website is not directed at children under the age of 13 and we do not knowingly collect personal data about children. If you believe we have collected personal data about your child, you may contact us at [email protected] to request that we cease processing data about your child.

SECTION 2 – What information do we collect?

2.1. What is personal data? Where this Privacy Policy refers to ‘personal data’ it is referring to data about you (or other living people) from which you could be identified – such as your name, your date of birth, your contact details and even your IP address.

2.2. Data we collect from you when you use our website

2.3. Voluntary Provision of Data: when you voluntarily supply your personal data to us, for example where you use the website to upload or send personal data (by shopping our collection, filling out an order form, subscribing to our newsletter or similar activities in which you volunteer data about yourself); contact us by post, telephone, email or SMS; report a problem with our website; we may collect, store and use the personal data that you disclose to us. The data we collect from you may include your title, name, address, email address, birthday, phone number, financial and credit card information – but will depend on precisely what details you volunteer to us as you interact with the website.

2.4. Automated Collection of Data: we may also collect data about you when you visit the website through the use of technologies such as cookies. The following are examples of personal data we may collect:

• information about your device, browser or operating system;
• your IP address;
• information about links that you click and pages you view on our website
• length of visits to certain pages;
• subjects you viewed or searched for;
• page response times;
• records of download errors and/or broken links;
• page interaction information (such as details of your scrolling, clicks, and mouse-overs);
• methods used to browse away from the page; and
• the full Uniform Resource Locators (URL) clickstream to, through and from this website (including date and time).

We use the data described above for several different reasons. Firstly we use it to ensure that the website works properly and that you are able to receive the full benefit of it. Second, we use the data to monitor online traffic and audience participation across the website. We undertake both of these activities because we have a legitimate interest in doing so.

2.5.Third Party Resources: we also use the services of third parties to help us to collect various data about you and the way that you use the website in order to enable us to better understand your interests – both so that we can service content to you that we think will be of interest to you, and so that we can ensure that you are shown adverts delivered by third parties which are more likely to be of interest to you.

Where we use cookies to deliver this kind of services, the delivery of those cookies will be subject to your consent and you will be given the opportunity to refuse those cookies prior to them being delivered to your computer. You are also able to remove cookies from your computer at any time.SECTION 3 – How and why do we use/share your personal data

3.1. Sharing your personal data: depending on how and why you provide us with your personal data we may share it with analytics and search engine providers that assist us in the improvement and optimisation of this website as described above.

We will not share your data with third parties in order for that third party to provide direct marketing communications to you.

3.2. Service Providers: our service providers provide us with a variety of administrative, statistical, and technical services. We will only provide service providers with the minimum amount of personal data they need to fulfil the services we request, and we stipulate that they protect this data and do not use it for any other purpose. We take these relationships seriously and oblige all of our data processors to sign contracts with us that clearly set out their commitment to respecting individual rights, and their commitments to assisting us to help you exercise your rights as a data subject. The following is a list of our major service providers:

• Braintree – Payment processing provider
• PayPal – Payment processing provider
• Mailchimp – Email Service Provider

3.3. Service Providers: where we provide links to third party websites that are not affiliated with www.opsandops.com such sites are out of our control and are not covered by this Privacy Policy.

SECTION 4 – How long do we keep your personal data for?

We will hold your personal data on our systems only for as long as required to provide you with the services you have requested or to perform the purpose for which that data was collected. In some circumstances you can ask us to delete your data.

SECTION 5 – Security

To protect your personal information, we follow industry best practices. We will not sell or distribute your information to third parties unless we ask your permission or are required to do so by law.

We use encryption (SSL) to protect your personal data when appropriate, and all the information provided to us is stored on secure servers once we receive it.

All payments for products and services are provided through our trusted third party payment service providers Braintree and PayPal. Please see their terms and conditions for further information on the way they treat your payment details.

When you click on links that direct you away from our site, we are not responsible for their privacy practices of other sites and encourage you to read their privacy statements.

We use a number of cookies to help analyse web traffic and best tailor our site to our customers. You can opt out of accepting their use if you prefer.

SECTION 6 – Your rights 

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

SECTION 7 – Contact details

If you have any queries regarding this policy, if you wish to exercise any of your rights set out above or if you think that the Privacy Policy has not been followed, please get in contact using the details below:

Cookies

We use cookies on this website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Cookies have various different functions, but essentially they are used to allow websites to respond to you as an individual and how you use it. Cookies in no way give us access to your computer or any information other than the data you choose to share with us.

You can choose to accept or decline cookies when you enter our website and see the cookie notice. Most browsers also allow you to refuse to accept cookies (for example, in Internet Explorer you can refuse all cookie by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector). This will, however, have a negative impact upon the usability of many websites, including this one.

Do not track (DNT) is a feature offered by some browsers, with some newer browsers offering it as default. If you enable it, it sends a signal to websites to request that your browsing isn’t tracked, for example by third-party ad or social networks, or analytic companies. You can also delete any cookies that are already stored on your computer’s hard drive.

A table of the cookies we use on our website is set out below.

If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site. If you need any help regarding cookies on our website, get in touch by contacting us at the address below.

Ops and Ops Ltd
Data Protection Manager
55 Darwin Court
Gloucester Avenue
London
NW1 7BQ